MediAssist — Medical AI Chatbot
AI virtual assistant to schedule appointments, answer queries and manage medical records.
San Pablo Clinic needed to reduce the load on its call center and improve the patient experience. We implemented an AI chatbot that handles 80% of queries, schedules appointments and sends automatic reminders.
The Challenge
The clinic received more than 500 calls a day, with wait times of 15+ minutes and a high abandonment rate.
The Solution
We implemented an AI chatbot trained on the clinic's medical knowledge, able to schedule appointments, answer frequently asked questions and escalate complex cases.
Technologies used
Features
- Conversational chatbot with GPT-4
- WhatsApp and web integration
- Automated appointment scheduling
- WhatsApp reminders
- Basic medical records management
- Escalation to human agents
“The chatbot reduced our call load by 60%. Patients love how fast the service is.”
Dr. Roberto Vásquez
Director, San Pablo Clinic
Results
80%
Automated queries
60%
Call reduction
94%
Patient satisfaction
2,500+
Appointments/month
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