Question 1

What services does DigitalCeler offer?

Accepted Answer

We offer comprehensive digital transformation services: web development (websites, landing pages, ecommerce), custom software (CRM, ERP, dashboards), artificial intelligence (chatbots, automations, predictive analytics), digital marketing (SEO, Google Ads, email marketing), branding, hosting, and tech consulting.

Question 2

Do you work with companies of all sizes?

Accepted Answer

Yes, we work with everyone from entrepreneurs and startups to large corporations. Our solutions are scalable and we adapt to each client's budget and needs. We have plans starting at $799 USD for small projects.

Question 3

What technologies are you experts in?

Accepted Answer

Our main stack includes Next.js, React, TypeScript, Node.js, Tailwind CSS for web development. For AI: OpenAI, Claude, custom models. Databases: PostgreSQL, MongoDB. Cloud: AWS, Vercel, Google Cloud. We also work with React Native for mobile apps.

Question 4

Can you work with the technology I already use?

Accepted Answer

Yes. We adapt to your existing tech stack. If you already have a site on WordPress, Shopify, or any other platform, we can integrate our services without needing to migrate everything. We evaluate what's best to keep, improve, and replace.

Question 5

Do you offer digital marketing services?

Accepted Answer

Yes, we offer SEO, Google Ads, Facebook/Instagram Ads, email marketing, content marketing, and social media management. Our approach is data-driven: everything is measured and optimized continuously to maximize your ROI.

Question 6

How much does a project with DigitalCeler cost?

Accepted Answer

It depends on the scope. Conversion landing pages from $499, corporate pages from $1,299, ecommerce from $2,999, custom software from $4,999. We offer a free consultation where we evaluate your needs and provide a precise quote.

Question 7

Can I pay in installments?

Accepted Answer

Yes, we offer flexible payment plans. The standard is: 40% upfront, 30% at the midpoint of the project, and 30% upon delivery. For large projects, we can customize the payment plan based on your needs.

Question 8

Are there hidden costs?

Accepted Answer

No. Our policy is complete transparency. The budget we agree on is what you pay. The only possible additional costs are scope changes outside the original scope, which are always approved before being implemented.

Question 9

What does hosting and domain include?

Accepted Answer

All our plans include high-speed SSD hosting, a .com domain for 1 year, SSL certificate, and corporate email. After the first year, the renewal cost is $99/year for hosting + domain.

Question 10

Do you offer discounts for large projects?

Accepted Answer

Yes, we offer discounts for projects with significant scope and for clients who contract multiple services. We also have special pricing for startups and nonprofits. Ask during your free consultation.

Question 11

How long does a typical project take?

Accepted Answer

Landing page: 5-7 days. Corporate website: 2-3 weeks. Ecommerce: 4-6 weeks. Custom software: 8-16 weeks. AI chatbot: 2-4 weeks. We provide an exact timeline after the initial consultation.

Question 12

Can you deliver faster?

Accepted Answer

Yes, we offer express service for urgent projects with a 30% surcharge. We can also prioritize critical components for a partial launch while we complete the rest.

Question 13

How soon can my project start?

Accepted Answer

Once the quote is approved, we can start within 1-3 business days. We maintain an organized pipeline to ensure every project receives the attention it deserves from day one.

Question 14

How are deliverables structured?

Accepted Answer

We work in 1-2 week sprints. At the end of each sprint, you receive a functional demo with progress updates. This allows you to see real progress constantly and provide early feedback.

Question 15

How does the work process work?

Accepted Answer

1) Free consultation to understand your needs. 2) Technical and commercial proposal. 3) Approval and kickoff. 4) UI/UX design. 5) Iterative development with weekly demos. 6) Testing and QA. 7) Launch. 8) Post-launch support.

Question 16

How do we communicate during the project?

Accepted Answer

We have weekly progress meetings, direct access to the team via Slack/WhatsApp, biweekly progress reports, and functional demos at the end of each sprint. You'll always know exactly where your project stands.

Question 17

What do I need to get started?

Accepted Answer

Just a clear idea of what you need. You don't need technical specifications — that's our job. In the initial consultation, we help you define scope, priorities, and roadmap. We handle the rest.

Question 18

Can I make changes during the project?

Accepted Answer

Yes, but with a structured process. Minor changes are included at no cost. Significant scope changes are evaluated in terms of time and cost impact, and approved before being implemented.

Question 19

Who owns the code?

Accepted Answer

You do. From day one, all the code we develop is yours. No vendor lock-in, no licenses, no dependencies. If you ever want to work with another team, you take everything with you.

Question 20

What does post-launch support include?

Accepted Answer

It includes bug fixes, security updates, technical support via email and chat, and minor content updates. It does not include new features or significant redesigns (quoted separately).

Question 21

How long does the included support last?

Accepted Answer

Starter Plan: 1 month. Business Plan: 3 months. Enterprise Plan: 6 months. After the included period, we offer monthly maintenance plans starting at $99/month that include ongoing support and updates.

Question 22

What happens if I have an urgent issue?

Accepted Answer

Business and Enterprise clients have access to priority support with a 2-hour response time for critical issues. Starter clients have standard support with response within 24 business hours.

Question 23

Do you offer training to use the system?

Accepted Answer

Yes, all our projects include training. For websites: user documentation + video training. For custom software: live training for the entire team. For complex systems: customized user manuals.

Question 24

What is a CMS and do I need one?

Accepted Answer

A CMS (Content Management System) allows you to update your website content without knowing how to code. If you plan to update text, images, or publish blog posts frequently, yes, you need one. For static pages that rarely change, it may not be necessary.

Question 25

Are my data safe with you?

Accepted Answer

Absolutely. We follow security best practices: mandatory HTTPS, robust authentication, daily backups, restricted access to sensitive data, and GDPR/LGPD compliance. You can request our security policy document.

Question 26

Will my site work well on mobile?

Accepted Answer

Yes, all our sites are mobile-first responsive. We design with mobile in mind first, then scale to desktop. This ensures the best experience on any device and is a requirement for modern SEO.

Question 27

How fast does my website load?

Accepted Answer

Our sites typically achieve a Lighthouse Performance score of 95+ and LCP under 2 seconds. We use automatic optimizations: optimized images, global CDN, caching, code splitting, and server rendering.

Question 28

Can you integrate my site with other systems?

Accepted Answer

Yes, we specialize in integrations: CRMs (HubSpot, Salesforce), ERPs, payment gateways (Stripe, MercadoPago), WhatsApp Business API, Google Analytics, email marketing tools, and any REST or GraphQL API.

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